How Long Does Old Mutual Take to Payout A Claim

Have you ever wondered how long does old mutual take to payout a claim? When you’re dealing with insurance, especially during challenging times, it’s crucial to understand the timeline and process for receiving your claim payout. In this article, we will dive into the topic of claim payouts by Old Mutual, one of the leading insurance companies.

Understanding Old Mutual

Before we delve into the specifics of how long does Old Mutual take to pay out a claim, let’s first gain an understanding of Old Mutual. The company has established itself as a reputable insurance company, providing various insurance products and services to its customers. They pride themselves on their commitment to customer satisfaction and ensuring the financial well-being of their policyholders.

Old Mutual Claims Process

When you file a claim with Old Mutual, it’s essential to be familiar with the overall claims process. This process involves several stages, including claim submission, assessment, investigation, and ultimately, the payout. Understanding these stages will give you a clearer picture of how long it may take to receive your claim payout.

Factors Affecting Claim Payout Time

The time it takes for Old Mutual to payout a claim can vary depending on various factors. Let’s explore some of the key factors that can influence the timeline:

Policy Type and Coverage: The type of policy you have and the coverage it provides can impact the claim payout time. Certain policies may have specific waiting periods or exclusions that affect the processing time.

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how long does old mutual take to payout a claim

Claim Complexity: The complexity of your claim plays a significant role in the payout duration. Claims requiring extensive investigation or involving multiple parties may take longer to resolve.

Documentation Accuracy and Completeness: Providing accurate and complete documentation is crucial for a smooth claims process. Inaccurate or missing information can lead to delays in payout.

Claim Value: The value of your claim can also affect the payout time. Larger claims may require additional scrutiny and verification before the payment is released.

claim form

Claim Volume: The overall volume of claims received by Old Mutual can impact the processing time. During peak periods or high claim volumes, the payout process may experience delays.

How Long Does Old Mutual Take to Payout A Claim

The duration for payout of claims depends on what the claims are for, essentially Old Mutual can take forty-eight hours to payout funeral claims whilst others can take fifteen days.

Documentation Requirements

To initiate the claims process with Old Mutual, certain documentation is typically required. While the specific documents may vary depending on the type of claim, here are some common documents you may need to provide:

Proof of Loss: This can include invoices, receipts, or repair estimates to validate the loss or damage claimed.


Police Reports: In case of theft or criminal activity, a police report may be necessary to support your claim.

Medical Reports: If the claim involves medical expenses or injuries, medical reports and bills will be required for assessment.

Policy Details: Providing your policy details, including the policy number and any relevant endorsements, helps facilitate the claims process.

difference between medical aid and medical insurance

How Long Does Old Mutual Take to Payout A Claim – Assessment and Investigation

Once your claim is submitted with all the necessary documentation, Old Mutual will assess and investigate the details to determine its validity and coverage.

This step involves reviewing the policy terms, verifying the loss or damage, and conducting any required investigations. The duration of this assessment and investigation phase can vary depending on the complexity of the claim.


Expedited Claim Payouts

If you’re in urgent need of the claim payout, Old Mutual offers options for expediting the process. Expedited claim handling may be available in certain circumstances, such as when the claim involves critical medical expenses or immediate financial hardship. However, it’s important to note that not all claims are eligible for expedited processing, and the specific criteria may vary.

how long does old mutual take to payout a claim

Old Mutual Claim Tracking

Follow these steps for Old Mutual Claim Tracking:

  • Add the number 0860 933 333
  • Open Whatsapp
  • Send a message ‘’Hi’’
  • Follow the prompts

This should help with Old Mutual policy payouts.

Tips for Faster Claim Payouts

Now that you’re aware of how long does old mutual take to payout a claim, here are some tips that can potentially expedite the process:

Promptly Report the Claim: Notify Old Mutual as soon as possible after the incident to initiate the claims process promptly.

Provide Accurate and Complete Documentation: Ensure all the required documentation is accurate, complete, and submitted promptly to avoid unnecessary delays.

female headset telemarketer
how long does old mutual take to payout a claim

Maintain Open Communication: Stay in touch with your claims handler, promptly respond to any requests for additional information, and seek clarification if needed.

Follow Up: If there are delays or concerns regarding your claim, don’t hesitate to follow up with Old Mutual for updates and resolution.


In conclusion to how long does old mutual take to payout a claim vary depending on several factors such as policy type, claim complexity, documentation accuracy, and claim value.

By understanding the claims process, providing accurate documentation, maintaining open communication, and following the tips mentioned, you can potentially expedite the payout process.