How to Activate Capitec App Without Taking a Selfie

We all know this bank well, considering whichever mall you go to there’s always a que. Capitec is loved by many South Africans because of their services and low fees, however, there comes a time when you may want to use their banking app but don’t know how to activate Capitec app without taking a selfie.

This guide will help you on bypassing the selfie requirement and allow you to activate the banking app.

Why Selfies are Required for Capitec App Activation

The digital landscape has ushered in a new era of security, and financial institutions have adopted various measures to ensure the safety of customer accounts. Requiring a selfie during the app activation process serves two essential purposes:

1. Security and Identity Verification

By capturing a selfie, Capitec adds an extra layer of security to the activation process. The facial recognition technology verifies the user’s identity, making it significantly more challenging for unauthorized individuals to gain access to your account.

2. Compliance with Regulations

Financial institutions must adhere to strict regulations designed to prevent fraud and money laundering. Requiring a selfie helps Capitec meet these regulatory requirements by ensuring that the person activating the app is indeed the account holder.

Challenges with Selfie Requirement

While the intention behind the selfie requirement is commendable, several challenges have arisen:

Privacy Concerns

Some users are uncomfortable with the idea of sharing their facial data, citing concerns about potential misuse or unauthorized access. Addressing these concerns is crucial to gaining user trust.

How to Activate Capitec App Without Taking a Selfie

Step 1: Download and install the Capitec app.

Step 2: Open the app and click on “Activate Account.”

Step 3: Choose the option for alternative activation methods.

Step 4: Provide required personal details and official document information.

Step 5: Wait for verification process completion.

Step 6: Set up your security features.

Step 7: Explore the app’s functionalities.

Technical Issues with Facial Recognition

Not everyone possesses a smartphone with a top-tier camera, and certain conditions can hinder successful facial recognition. This can lead to frustration during the activation process.

Alternative Methods for Activation

Recognizing the concerns associated with the selfie requirement, Capitec offers alternative methods for activating the app:

Utilizing Official Documents for Verification

Users can opt for manual verification by providing information from official documents such as their ID or passport. This method offers an additional layer of security while bypassing the selfie step.

Visiting a Physical Branch

For those who prefer an in-person approach, visiting a Capitec branch allows for assistance with the activation process. This method ensures a smooth activation while providing the opportunity to ask questions.

How to Activate Capitec App Without Going to the Bank

Find “Capitec Bank” on your app store, download it, then launch it. Next, just enter your ID number, snap a couple selfies, and follow the onscreen instructions for remote onboarding.

Capitec App not Activating: Fix

If you find yourself facing issues with the Capitec app not activating, it can be frustrating, but there are various steps you can take to troubleshoot and resolve the problem.

The most basic yet crucial step is to ensure that your device has a stable internet connection. The Capitec app requires a reliable internet connection for activation. Verify that your Wi-Fi or mobile data is working properly.

Outdated versions of the Capitec app may have bugs or compatibility issues that can hinder the activation process. Check if there’s a newer version available on the respective app store (Google Play Store for Android or the App Store for iOS) and update the app accordingly.

Sometimes, stored cache data can interfere with the app activation process. Navigate to your device’s settings, find the Capitec app, and clear its cache. This can often resolve issues related to stored, outdated data.

A simple restart can work wonders. Close the Capitec app, restart your device, and then try activating the app again. This basic step can help refresh the system and resolve minor glitches.

Ensure that your device meets the necessary system requirements for the Capitec app. Outdated devices or devices with insufficient processing power may struggle to activate or run certain apps.

Make sure you are entering the correct login credentials during the activation process. Double-check your username and password to ensure they are accurate. If you’re uncertain, consider resetting your password through Capitec’s official channels.

Sometimes, security settings or firewall configurations on your device might prevent the activation process. Review your device’s security settings and make sure they allow the Capitec app to function properly.

If the issue persists, reaching out to Capitec’s customer support is a prudent step. They can provide guidance, troubleshoot specific issues, and offer solutions tailored to your situation. You can usually find contact information on their official website or within the app itself.

If all else fails, consider uninstalling the Capitec app and reinstalling it. This can eliminate any corrupted files or settings that might be causing the activation problem. Remember to log in with your correct credentials after reinstalling.

Ensure that your Capitec account is in good standing. If there are any issues with your account, such as a freeze or suspension, it could affect the activation process. Contact Capitec support to confirm your account status.

In conclusion, troubleshooting the Capitec app not activating involves a systematic approach, starting with basic checks and gradually moving to more specific actions. If the issue persists, don’t hesitate to seek assistance from Capitec’s support channels, as they can provide personalized guidance based on the specifics of your situation.


In a world where convenience and security go hand in hand, the activation process for the Capitec app embodies both principles. We’ve explored the reasons behind the selfie requirement and delved into the challenges users might face. But rest assured, Capitec understands these concerns and offers alternative pathways for activation.

By following the step-by-step guide on how to activate Capitec app without taking a selfie, you can seamlessly activate the Capitec app without the need for a selfie, while still upholding the security standards necessary to safeguard your financial information. Remember, your peace of mind is paramount, and Capitec’s commitment to meeting regulatory standards while respecting your privacy shines through.