This guide will help you on how to cancel subscription on Telkom and other issues related to Telkom.
How To Cancel Subscription on Telkom: Hidden Subscriptions
Frequently, users find themselves falling victim to lost or stolen data, airtime, and other inconveniences. This issue is not exclusive to Telkom alone but also affects MTN, Vodacom, and Cell C.
The underlying cause behind these frustrating problems often lies in hidden subscriptions that users may be unaware of. These subscriptions can silently drain resources without the user’s knowledge.
Outlined below are some of these subscriptions, along with methods to check and identify active subscriptions that may be causing these issues, as well as steps to stop them.
Checking active subscriptions: To determine active subscriptions on your mobile network, you can follow these general steps:
Contact your service provider’s customer support and inquire about active subscriptions linked to your account.
Check your account settings or mobile app provided by your service provider for a list of active subscriptions.
Review your monthly bills or transaction history to identify any recurring charges related to subscriptions.
Stopping unwanted subscriptions:
Contact your service provider’s customer support and inform them about the unwanted subscriptions. Request their assistance in canceling or unsubscribing from these services.
Utilize self-service options, such as online account management portals or mobile apps, provided by your service provider to manage and cancel subscriptions.
Monitor your account regularly to detect any new or suspicious subscriptions and take immediate action to cancel them.
By being vigilant and proactive in managing your subscriptions, you can mitigate the risk of falling victim to hidden subscriptions that deplete your resources. Stay informed, regularly review your account, and promptly address any unwanted or unknown subscriptions to safeguard your data, airtime, and overall mobile experience.
How To Cancel Subscription on Telkom – Step by Step Guide
To access your profile and manage your Telkom account, follow these steps:
Step 1
Visit Telkom’s website at www.telkom.co.za.
Navigate to the top right-hand corner of the webpage and locate the “Login” dropdown tab.
Click on the “Login” dropdown tab to reveal the login options.
If you already have a “My Telkom” account, enter your login credentials, such as your username and password, in the provided fields.
Once you have entered your login details, click on the login button to access your “My Telkom” profile.
Step 2
After logging in to your Telkom profile, follow these steps to manage your accounts and cancel any unwanted products:
Once you are logged in, locate and select the “Manage Accounts” option. This option is typically available in your account dashboard or settings area.
By choosing “Manage Accounts,” you will be able to view a list of your existing Telkom subscriptions and services.
Review the list and identify the product or service that you wish to terminate or cancel.
Select the “Cancel” option associated with the specific product or service you want to cancel.
Fill in all the required details in the provided fields. These details may include reasons for cancellation, confirmation prompts, or any other necessary information.
Double-check the information you entered to ensure its accuracy.
Once you have completed filling in the required details, proceed to submit the cancellation request.
Step 3
During the cancellation process, you might be asked to provide supporting documentation, such as a copy of your ID document. Additionally, it is important to carefully read and accept the Terms and Conditions before proceeding with the cancellation.
If prompted, upload the necessary supporting documentation, such as a copy of your ID document. This step is typically required to verify your identity and ensure the accuracy of the cancellation request.
The Cancellation Process
After submitting your service cancellation request with Telkom, you will be provided with a reference number. It is crucial to keep this reference number accessible as it may be required if you need to escalate your request or inquire about its status in the future.
If you have any Internet Service Provider (ISP) services from other service providers linked to your Telkom line, it is necessary to cancel those services before submitting your request to terminate your Telkom services. This ensures a smooth and complete cancellation process.
Please note that if any of your Telkom services are still within their contract phase, there may be penalties or fees associated with the cancellation. It is advisable to review the terms of your service agreements or contact Telkom directly to understand any potential financial implications.
How to Check Telkom Subscriptions
To check your active Telkom subscription services, you can follow these steps:
Dial the USSD code *180# from your Telkom mobile device.
After dialing the code, a Telkom Plus pop-up menu will appear on your screen.
Navigate through the menu options to find the section related to your subscription services.
Look for the option that provides information about your active subscriptions.
Select the appropriate option to view the details of your active Telkom subscription services.
To check your subscriptions using the Telkom Mobile App, please follow these steps:
Ensure that you have downloaded and installed the Telkom Mobile App on your smartphone. Also, ensure that you have an active internet connection or data plan.
Open the Telkom Mobile App on your device.
Once the app is open, navigate to the section or tab labeled “Products.” This section typically contains information about your subscribed services.
Within the “Products” section, locate and select the option for “Subscriptions.”
By clicking on the “Subscriptions” option, you will be able to view a list of all the services or contents that you are currently subscribed to.
On the screen, you will see the details of your active subscriptions, including any associated charges, durations, or other relevant information.
See also: How to cancel Showmax subscription
How to Cancel Subscription on Telkom with USSD
To unsubscribe from Telkom subscriptions using the USSD code, you can follow these steps:
Dial *180# on your Telkom mobile device.
Select the option for Telkom plus. This is typically represented as option 5 in the menu.
Proceed to the self-service section by selecting option 9.
On the self-service page, you will find information about your active subscriptions as well as any pending subscriptions.
To manage your active subscriptions, select option 1.
Review the list of active subscriptions displayed on the screen.
Choose the subscriptions you wish to unsubscribe from and follow the prompts to delete or unsubscribe from them.
