Have you ever ordered something from Takealot and then regretted it? Maybe you found a better deal elsewhere, or you realized you don’t need the item anymore, or you encountered some technical issues with your payment or delivery. Whatever the reason, you may want to cancel your Takealot order and get your money back. But how do you do that?
Takealot is one of the leading online shopping platforms in South Africa, offering a wide range of products from electronics to books to groceries. Takealot also has a flexible and customer-friendly cancellation policy, allowing you to cancel your order at any time before it is shipped or collected.
In this blog post, we will show you how to cancel Takealot order using different methods: online, by phone, or in store. We will also explain the timeframes and conditions for cancelling an order, and the possible fees or penalties involved.
How To Cancel Takealot Order: Three Ways
How to cancel an order online
The easiest and fastest way on how to cancel Takealot order is online, using Takealot’s website or app. Here are the steps to follow:
1. Log in to your Takealot account and go to “My Orders”.
2. Find the order that you want to cancel and click on “Cancel Order”.
3. Choose the reason for cancelling the order and confirm your cancellation.
4. You will receive an email confirmation of your cancellation and a refund notification.
You can cancel an order online at any time before it is shipped or collected. If you cancel an order before you pay for it, you will not incur any fees or penalties.
If you cancel an order after you pay for it, you will receive a full refund to your original payment method or a store credit, depending on your preference. However, if you cancel an order after it is shipped or collected, you will have to return the item to Takealot and pay for the shipping costs.
You will also be charged a 10% cancellation fee.
How to cancel an order by phone
Another way on how to cancel Takealot order is by phone, using Takealot’s customer service number. Here are the steps to follow:
1. Call Takealot’s customer service number at 087 362 8000 and select the option for order enquiries.
2. Provide your order number and the details of the item that you want to cancel.
3. The customer service agent will assist you with the cancellation process and confirm your cancellation.
4. You will receive an email confirmation of your cancellation and a refund notification.
You can cancel an order by phone at any time before it is shipped or collected. The same timeframes and conditions for cancelling an order online apply to cancelling an order by phone.
How to cancel an order in store
The third way on how to cancel Takealot order is in store, using Takealot’s physical locations. Here are the steps to follow:
1. Visit any of Takealot’s pickup points or retail partners, such as Pick n Pay or Makro, and bring your order confirmation email or SMS.
2. Ask the staff to help you with cancelling your order and provide the reason for cancelling the order.
3. The staff will process your cancellation and confirm your cancellation.
4. You will receive an email confirmation of your cancellation and a refund notification.
You can cancel an order in store at any time before it is shipped or collected. The same timeframes and conditions for cancelling an order online apply to cancelling an order in store.
Takealot Refund Time
If you paid with a credit or debit card, eBucks, Nedbank Personal Loan, Discovery Miles, Mobicred, your refund will be processed via the original payment method used for your order. Funds can take up to 3-5 business days to reflect in your account and are subject to your bank or payment provider’s processing times.
If you paid with PayFast, Ozow, NSFAS / Cellbux Wallet, Cash on Delivery or MasterPass, you will be granted Takealot credit and have the option to convert that credit into an EFT refund.
You will be notified once your Takealot account has been credited, thereafter you can proceed with the steps below. To process your EFT refund: Go to My Account > Credit & Refunds Select the ‘Refund My Credit’ button Follow the on-screen prompts.
If you cancelled an order before it was shipped or collected, you will receive a full refund to your original payment method or a store credit, depending on your preference.
If you cancelled an order after it was shipped or collected, you will have to return the item to Takealot and pay for the shipping costs. You will also be charged a 10% cancellation fee.
See also: How to Become a Takealot Driver
Takealot Contact Number 087
You can contact Takealot customer support on 087 362 7500.
Why Can’t I Cancel My Takealot Order?
There could be several reasons why your order can’t be cancelled, such as:
You have already paid for your order and it has been shipped or collected.
Your order is eligible for cancellation only under certain conditions, such as being a new customer, having a valid reason, or contacting Takealot within a certain timeframe.
Your order is not eligible for cancellation at all, such as being a gift, a subscription, or a clearance item.
To find out the exact reason why your order can’t be cancelled and what options you have, you should contact Takealot’s customer service using the number 087 362 8000 or the email address customercare@takealot.com. They will assist you with the cancellation process and confirm your cancellation.
Conclusion
We hope this blog post has helped you understand how to cancel Takealot order using different methods.
Cancelling an order is easy and convenient, as long as you do it before it is shipped or collected. By cancelling an order early, you can avoid shipping costs, get a full refund, or receive a store credit.
However, if you cancel an order late, you may have to pay for the return shipping and a cancellation fee.
