How to Close Identity Account

Are you looking to know how to close Identity account in South Africa? Whether you’ve found an alternative shopping destination or simply no longer wish to maintain your account, we’ve got you covered.

In this step-by-step guide, we’ll walk you through the process of closing your Identity Clothing Store account while ensuring a seamless experience.

The Identity Clothing Store

Identity clothing brand has been around for some time now, you can find their stores in Gateway and other big malls across the country.

They’re known for their stylish fashion and reasonable prices that can suit teens and adults.

They stock a variety of clothing, shoes and accessories.

How to Get My Identity Account Number?

You can easily find your identity account number on your statements or request it in store.

Closing an online account can be a necessary step for various reasons, such as reducing digital clutter or enhancing online security. Identity Clothing Store recognizes that customer needs may change over time, and they offer a straightforward account closure process.

Before initiating the account closure process, it’s essential to ensure that your account meets the eligibility criteria. Identity Clothing Store may require you to settle any outstanding orders or payments before proceeding with the closure.

To facilitate the closure process, gather all the necessary information and documents, such as your account details, order history, and contact information.

How to Close Identity Account

To get started, reach out to Identity Clothing Store’s customer support. You can typically do this through their official website or customer service hotline. Effective communication is key during this step.

Once you’ve established contact with customer support, request the closure of your account. They will guide you through the process, which may involve filling out specific forms or submitting a formal request.

It’s crucial to address any pending payments or refunds during the closure process. Ensure that all financial matters are settled to avoid complications.

After submitting your request, you’ll receive confirmation of your account closure. Be aware that the time it takes to close your account may vary, so be patient during this stage. If your account closure isn’t confirmed within the expected timeframe, don’t hesitate to follow up with customer support. They will provide you with updates and assistance.

You can also visit any Identity store branch and request your account be closed.

Data and Privacy Considerations

Identity Clothing Store takes data privacy seriously. During the closure process, your personal data should either be deleted or anonymized to protect your privacy.

Consider the implications of closing your account, such as losing access to your order history or exclusive offers. Identity Clothing Store may provide alternative options to address these concerns.

Can I Pay My Identity Account via EFT?

Yes, you can pay your identity account via EFT by using the banking details provided at identity website.

Frequently Asked Questions on How to Close Identity Account

How do I settle my Identity account?

There are multiple ways to settle your identity account but one easy way includes sending an SMS with your Identity number 45125.

Can I use my Identity account at Truworths?

Yes, you can use your Identity account at any Truworths branch or website online.

Can someone else buy with my Identity account?

No, only you can buy with your Identity account.

How do I block my Identity store card?

If you would like to block your card then you can simply contact the customer support line and make a request.

Can I get a refund at Identity?

Yes, you can receive a refund provided you have proof and its within the specified period.

Which Stores Can I Use My Identity Account Card

Woolworths, Pick n Pay, and Checkers: These retail giants warmly welcome Identity Store account cardholders. Experience the convenience of swift transactions and exclusive discounts.

Game and Makro: For those seeking electronics, gaming, or wholesale shopping, Game and Makro readily accept Identity Store account cards.

African Craft Emporium and Fashion Fusion Boutique showcase the diversity of choices available when using your Identity Store account card.

Platforms like Takealot and Zando embrace Identity Store, offering a seamless online shopping experience.

How to Pay Identity Account Online

To pay your Identity Store account online, follow these simple steps:

Log into Your Identity Store Account:

Visit the official Identity Store website.

Locate and click on the “Log In” or “Account” section.

Enter your login credentials, including your username and password.

Access the Payment Section:

Once logged in, navigate to the “Payment” or “Billing” section. This is where you can manage your account transactions.

Select Payment Method:

Choose your preferred payment method. Identity Store typically accepts various options, including credit/debit cards, online banking, and digital wallets.

Enter Payment Details:

Fill in the necessary payment details, including your card number, expiration date, CVV, and any other required information. If using online banking, follow the prompts to connect your bank account.

Verify and Confirm:

Review the payment information to ensure accuracy. Verify the amount to be paid and any additional details.

Click on the “Confirm” or “Submit” button to initiate the payment.

Two-Factor Authentication (if applicable):

If Identity Store has enabled two-factor authentication for added security, complete the additional authentication step as prompted.

Payment Confirmation:

After successful processing, you should receive a confirmation message. This may include a transaction ID or receipt for your records.

Check Your Account Balance:

Verify that your Identity Store account balance reflects the payment. This information is often available in the “Account” or “Transaction History” section.

Automatic Payments (Optional):

Some users prefer setting up automatic payments to ensure timely settlements. Check if Identity Store offers this feature in your account settings.

Contact Customer Support (if needed):

If you encounter any issues or have questions about the online payment process, don’t hesitate to reach out to Identity Store’s customer support. They can provide assistance and guidance.


We hope this simple guide on how to close identity account helps you with the entire process.

Closing your Identity Clothing Store account in South Africa is a simple when you follow these steps. Ensure that you meet the eligibility criteria, gather necessary information, and maintain clear communication with customer support.